Terms and Conditions

Last Updated: August 18, 2024

These terms and conditions outline the rules and regulations for the use of Day One Careers's website, online courses, personal coaching services, AI-assisted services, and any associated materials.

Day One Careers is a trading name of Ekco Global Ltd, registered in the United Kingdom.

By accessing this website, purchasing our courses, services, or materials, you are agreeing to be bound by these terms and conditions. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our offerings.

Use License

The courses, services, materials, and any associated content on Day One Careers's website or offerings are protected by copyright law. Permission is granted for registered users to access and view the materials for their own personal, non-commercial use. This is a limited license, not a transfer of title, and is subject to the following restrictions:

  • The materials may not be copied, reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or duplicated in any way.
  • The materials may not be used for any commercial purpose.
  • Users may not modify, alter, edit, or create derivative works from the materials.
  • The materials may not be transferred or resold to other individuals or entities.

This limited license terminates automatically if you breach any of these terms. Upon termination, you must immediately destroy any downloaded and/or printed materials.

Disclaimer

The materials on Day One Careers's website and offerings are provided on an "as is" basis. Day One Careers makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Day One Careers does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials.

Limitations

In no event shall Day One Careers or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials, even if Day One Careers has been notified of the possibility of such damage.

Accuracy of Materials

Day One Careers makes reasonable efforts to ensure the accuracy and integrity of the materials on its website and offerings but makes no representations, warranties or guarantees in relation to accuracy, completeness or currency.

Links

Day One Careers has not reviewed all of the sites linked to its website and is not responsible for the content of any off-site pages or other sites linked to its website. The inclusion of any link does not imply endorsement by Day One Careers of the site.

Modifications

Day One Careers may modify or revise these terms and conditions at any time. By using the Day One Careers website or purchasing offerings after a change, you agree to abide by the most current version of these terms and conditions.

Governing Law

These terms will be governed and interpreted pursuant to the laws of the United Kingdom, and you submit to the exclusive jurisdiction of the UK courts.

No Guarantees

Day One Careers provides its website, courses, services, materials and information on an "as is" basis. Day One Careers makes no guarantees, representations or warranties of any kind, expressed or implied.

Day One Careers does not guarantee any particular outcome or result from the use of its offerings. This includes but is not limited to advice, training, or coaching services related to job seeking, interview preparation, salary negotiation, etc. You use our offerings entirely at your own risk.

Day One Careers is not liable for any loss, injury, damages or claims arising from or related to the use of its offerings.

No Refunds

All sales of Day One Careers offerings, including courses and AI credits, are final with no refunds except at Day One Careers's sole discretion under exceptional circumstances, which will be determined at Day One Careers's sole discretion.

Non-Affiliation

Day One Careers is not affiliated with, certified by, or endorsed by any third party company. Any mention of third party products or services is for identification purposes only and does not imply an endorsement, relationship or affiliation.

AI Services Disclaimer

Day One Careers offers certain courses, services and features that utilize AI and machine learning technologies through third party APIs. These AI services rely on external systems that are outside of Day One Careers's control.

Day One Careers does not guarantee that AI services will be available at all times or operate without disruption. Users understand that AI services may be unavailable during periods of API downtime, slowdowns, or outages. Day One Careers is not liable for any issues arising from lack of availability of AI services.

Lifetime Course Access

For courses sold as "lifetime ownership," Day One Careers will make reasonable efforts to provide registered users with continuous access to that course version for as long as Day One Careers remains in business.

However, Day One Careers does not guarantee perpetual or uninterrupted access to courses, which may be impacted by technology changes, vendors, or other factors.

Access is limited to the course version purchased. Lifetime ownership does not entitle users to receive updated versions, new features, supplements or other additions to the course. Day One Careers reserves the right to modify, suspend or discontinue courses at any time. In the event courses are no longer accessible, Day One Careers will attempt to provide alternative access options but makes no guarantees.

Changes to Terms

Day One Careers reserves the right to update these terms at any time without notice. Your continued use of the website or purchase of our offerings after changes constitutes acceptance. It is your responsibility to review these terms regularly.

Privacy Policy

Introduction

Ekco Global Ltd, trading as Day One Careers ("we," "us," or "our"), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website, online courses, personal coaching services, AI-assisted services, and any associated materials (collectively, the "Services").

Data Controller

For the purposes of the UK General Data Protection Regulation ("UK GDPR"), the data controller is Ekco Global Ltd, registered in the United Kingdom.

Personal Data We Collect

We may collect and process the following categories of personal data:

1. Information You Provide Directly:

  • Name
  • Email address
  • Contact details
  • Employment history and career background
  • Any other information you provide when filling out forms or communicating with us

2. Publicly Available Information:

  • LinkedIn profiles and other publicly accessible online information to understand your career profile better

3. Automatically Collected Information:

  • Technical data such as IP address, browser type, and usage data collected via cookies and similar technologies

How We Use Your Personal Data

We use your personal data for the following purposes:

  • Service Provision: To provide and personalise our Services to meet your needs, including coaching and consulting services that require understanding your career background.
  • Legitimate Interests:
    • To verify customer identities and prevent unauthorised use of our content.
    • To enquire about the intentions of customers who are employed by competitive businesses.
  • Testimonials and Marketing: If you leave a testimonial in our customer success channel, we may use it in our marketing materials, including social media posts. We will redact any personally identifiable information to prevent your identification.
  • Communication: To respond to your inquiries, provide customer support, and send service-related communications.
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Services, preventing fraud, and protecting our legal rights.
  • Consent: Where you have given consent, particularly for marketing communications. You may withdraw your consent at any time.

Disclosure of Your Personal Data

We do not sell, rent, or disclose your personal data to third parties, except in the following circumstances:

  • Service Providers: We may share data with third-party service providers who assist us in operating our Services, subject to confidentiality obligations.
  • Legal Requirements: If required by law or in response to legal processes.
  • Protection of Rights: To protect the rights, property, or safety of our company, our customers, or others.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request restriction of processing your personal data.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your personal data to you or a third party.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us using the information provided below.

Cookies and Similar Technologies

Our website uses cookies to enhance user experience. You can control cookies through your browser settings.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time without notice. Changes will be posted on this page, and your continued use of the Services constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Specific Provisions

1. Use of Publicly Available Information:

As a coaching and consulting business that assists candidates in preparing for job interviews, we may collect and use publicly available information, primarily from LinkedIn profiles, to understand your career background better. This information is crucial for us to provide tailored Services that meet your needs.

2. Verification of Customer Intentions:

Given the online nature of our business and the inability to prevent the copying of our content, we reserve the right, based on legitimate interests, to look up a customer's name on LinkedIn. If a customer appears to be employed by a competitive business, we may enquire about the intentions behind their use of our Services.

3. Testimonials and Reviews:

If you participate in our community and leave a testimonial or review in our customer success channel, we reserve the right to use this content in our marketing materials, including but not limited to social media platforms like LinkedIn. We will always redact any personally identifiable information or any details that could be used to identify you. This ensures that your identity remains confidential while allowing us to showcase customer feedback.

4. Non-Disclosure of Personal Information:

Except as outlined in this Privacy Policy, we do not disclose the names of our customers or any personally identifiable information to any third parties.

Complaints

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.