Day One Careers Fulfilment Policy

Introduction

This fulfilment policy outlines the terms and conditions governing the purchase and fulfilment of all digital products and services provided by Ekco Global Limited, trading as Day One Careers ("we", "our", or "us"), via our website dayone.careers. By making a purchase, customers ("you" or "your") acknowledge and agree to the terms stipulated in this policy. This policy is intended to be legally enforceable in both the United Kingdom and the United States, to the fullest extent permissible by law.

Digital Products Fulfilment

Day One Careers offers digital preparation packages for candidates preparing for behavioural interviews with Amazon. These packages may include:

  • Course materials, such as videos, PDFs, and downloadable resources;
  • Access to AI tools for reviewing pre-prepared interview responses;
  • AI credits to be used with these tools;
  • Access to one-on-one coaching sessions.

Details of specific products, including access rights and duration, are available on the respective sales pages.

No Returns or Refunds

Due to the nature of our digital products and services, all sales are final. We do not accept returns or provide refunds under any circumstances. By purchasing our products, you agree that:

  • Courses and Course Materials: Once access is provided, the sale is final. No returns or refunds are available.
  • AI Credits: Once purchased, AI credits cannot be refunded or returned. Credits do not expire and may be used indefinitely.
  • Coaching Sessions: One-on-one coaching sessions are final upon booking. Sessions are non-refundable and non-transferable.

Coaching Session Rescheduling

Rescheduling of coaching sessions may be considered at our sole discretion, provided that a formal request is made. However, rescheduling is not guaranteed and depends on coach availability. No refunds will be offered for missed sessions, regardless of the reason.

All Sales Are Final

All sales made via our website are as-is and final. We strive to provide accurate information regarding the content and value of each package, and it is your responsibility to review this information before making a purchase.

Discretionary Exceptions

In rare circumstances, we may make discretionary exceptions to the fulfilment policy. Any such exceptions are made on a case-by-case basis, and granting an exception does not imply any obligation for future or other exceptions.

Contact Information

If you have questions regarding this fulfilment policy, please contact us at support@dayone.careers. We aim to respond within a reasonable timeframe to any queries related to our products or services.

Governing Law

This fulfilment policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.